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Terms and Conditions
(applicable only to the -Personalized Fine art prints store-
for the Art Store please check out -Order a print- terms of use)
TERMS of SERVICE
Welcome to our online shop! Please read the following terms and conditions carefully as they apply to all Orders made on our website. If there is anything within these terms and conditions that you do not understand, please contact us at info@marziabraggion.com. If you do not agree to these terms and conditions, you must not use our website.
ACCESS TO MARZIABRAGGION ONLINE SHOP
To simply visit and access the Online Shop, you don’t need to be registered at our website. If you would like to place an order you might registered with a user account. You must be 18 years or older to use our store yourself and place orders. By visiting and/or registering at our website, the collection and processing of your personal data are governed by our privacy policy, so please give it a read. If there are any problems with your order we shall notify you by email or telephone. We take all necessary measures to keep the details of your order and payment secure, but we shall not be responsible or liable in case of any event as described in paragraph “Limitation of Liability”
RETURNS POLICY
If for any reason you are unhappy with your purchase or have changed your mind, please inform us by email info@marziabraggion.com within 14 days of receiving your goods. Unfortunately, after 14 days we cannot proceed with a full refund or exchange. This does not apply to any personalized product ( like the natal astral chart, unless it arrived damaged, or there was a mistake from our side like date, hours etc..) - A personalized product cannot be sold again, and in this case there's no refund if you change your mind.
All damages must be reported by email info@marziabraggion.com within 24 hours of receiving the goods. In case of proven damage, you can choose either to return the goods or receive a new one. If there is damage reported to us that allows us to proceed with the return or if you return goods within 14 days of receiving them, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are well received at our headquarters. Returns are processed within two weeks, but refunds might take up to 2 additional working days to show in your account. In case of payments made through PayPal or MB Way, we will refund you according to the rules and methods used by the providers of PayPal and MB Way. In case of queries about how refunds are processed, you must reach us at info@marziabraggion.com. SHIPPING We will endeavour to process all orders the following 1-2 weeks, Monday to Friday, excluding holidays. Orders received on weekends and holidays will be processed the following business days within 1-2 weeks. Orders are processed from Lisbon, Portugal. Availability of products may vary and cannot be guaranteed. If you have ordered an artwork that is not available or is delayed, we will notify you via email or telephone. We ship in Europe and shipping may usually take 1 to 3 weeks if your address is in Portugal or in some locations in Europe. In any case, we will try not to take longer than 30 days. Shipping includes standard delivery only. You will receive a confirmation email when the order has been dispatched. Orders are delivered using CTT and we put all our efforts in taking good care as they are art items and fragile goods. All artworks will be safely packed, according to the best practices. Any further inquiries on shipping should be directed to info@marziabraggion.com